Privacy Policy
Last Updated: January 2025
At Movepe, we care about your privacy and keep your personal information safe. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our platform to book trucks or packers. We follow Indian data protection laws and keep your data secure.
1. What Information We Collect
When you use Movepe, we collect information you give us: your name, mobile number, email (optional), pickup and delivery addresses, and payment details. We also automatically collect some information: your device type, location (to find nearby trucks), IP address, and how you use our platform. This helps us provide better service and show you relevant truck drivers and packers.
2. How We Use Your Information
We use your information to: process your truck or packers bookings, handle payments securely, send you booking confirmations and updates via SMS/email, connect you with nearby truck drivers and packers, improve our platform and services, respond to your questions and complaints, and keep our platform safe from fraud. We never sell your personal information to anyone.
3. Who We Share Your Information With
We share your contact details (name, mobile, address) with the truck driver or packer you book, so they can contact you and complete the service. We share payment information with our secure payment partner (Razorpay) to process payments. We may share data with analytics tools to improve our service. We never sell your information. We only share what's necessary for your booking. If required by Indian law, we may share information with authorities.
4. How We Keep Your Data Safe
We use strong security measures to protect your information. Your passwords are encrypted, payments are processed through secure gateways (Razorpay), and we use secure servers. However, no internet system is 100% secure. We do our best to protect your data, but you should also keep your account password safe and not share it with anyone.
5. How Long We Keep Your Data
We keep your information as long as needed to provide services and as required by Indian law. Booking history is kept for records. If you delete your account, we'll remove your personal data, but we may keep some information for legal or business purposes (like preventing fraud). You can request deletion of your data anytime.
6. Your Rights
You have the right to: see what information we have about you, update or correct your information in your account settings, delete your account and data (contact us for this), opt-out of marketing messages (but we'll still send booking-related SMS), and request a copy of your data. To exercise these rights, email us at [email protected] or call +91 80747 33489.
7. Cookies and Tracking
We use cookies (small files stored on your device) to remember your preferences, keep you logged in, and improve your experience. Cookies help us show you relevant truck drivers and packers based on your location. You can disable cookies in your browser, but some features may not work properly. We don't use cookies to track you on other websites.
8. Links to Other Websites
Our website may have links to other websites (like payment gateways). We are not responsible for how those websites handle your privacy. When you click on external links, please check their privacy policies. We only control information collected on the Movepe platform.
9. Children's Privacy
Movepe is for people 18 years and older only. We don't knowingly collect information from children under 18. If you're under 18, please don't use Movepe or ask a parent/guardian to book for you. If we find out we collected information from someone under 18, we'll delete it immediately.
10. Data Storage Location
Your data is stored on servers in India. Some of our service providers (like payment processors) may store data in other countries, but they follow strict security standards. By using Movepe, you agree to this. We ensure your data is protected according to Indian data protection laws.
11. Changes to Privacy Policy
We may update this Privacy Policy sometimes. When we make changes, we'll update the "Last Updated" date on this page. We may also notify you via email or SMS about important changes. If you keep using Movepe after changes are posted, it means you accept the new policy. Check this page regularly for updates.
12. Contact Us About Privacy
If you have questions about how we handle your privacy, want to access your data, or want to delete your account, contact us. Email [email protected] or call +91 80747 33489. Our team is available 24/7 and will respond within 24-48 hours.
By using Movepe to book trucks or packers, you confirm that you have read and understood this Privacy Policy. You agree to let us collect, use, and share your information as described here. We are committed to protecting your privacy and keeping your data safe.
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